CANCELLATION & REFUND POLICY

Plans change. We understand. Here's what to expect if you need to cancel or adjust your Tote House reservation.

CANCELLATIONS

You may cancel your reservation up to 24 hours before your scheduled delivery for a full refund. To cancel, please contact us by email.

LATE CANCELLATIONS

Cancellations made less than 24 hours before scheduled delivery are reviewed on a case-by-case basis. Refunds are not guaranteed once your delivery has been scheduled and prepared, except where required by law.

RESCHEDULING

Moving date changed? No problem. Contact us as soon as possible, and we'll do our best to accommodate your new date, subject to availability. Any additional charges will be disclosed before you confirm.

AFTER DELIVERY

Once your totes have been delivered, early returns do not qualify for a refund unless otherwise required by law. Contact us if you need to arrange an earlier collection.

DELIVERY ISSUES

If we're unable to fulfill your confirmed reservation, we'll offer an alternative delivery date or a full refund for the rental we cannot provide.

REFUND PROCESSING

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

QUESTIONS?

Contact The Tote House at TheToteHouseco@gmail.com.