Privacy Policy — The Tote House

Effective date: September 22, 2026

At The Tote House, we respect your privacy. This policy explains what information we collect, how we use it and how we protect it when you visit our website or book a rental.

INFORMATION WE COLLECT

When you make a reservation, contact us or browse our website, we may collect your name, email address, phone number, delivery address, booking details and payment-related information. Our website and service providers may also collect information about your device, browser and website activity.

HOW WE USE YOUR INFORMATION

We use your information to process reservations, arrange deliveries and collections, communicate about your rental, process payments, respond to questions and improve our services. We may also send marketing communications if you have opted in.

PAYMENTS AND THIRD-PARTY SERVICES

We use Booqable to manage rental bookings, Stripe to process payments and Squarespace to operate our website. These providers may process personal information according to their own privacy policies. We may also share information with delivery providers and other service providers when necessary to fulfill your reservation.

COOKIES AND WEBSITE ANALYTICS

Our website may use cookies and similar technologies to operate, remember preferences and understand website activity. You can manage cookies through your browser and any cookie controls available on our website.

DATA RETENTION AND SECURITY

We retain personal information for as long as reasonably necessary to manage rentals, maintain business records, resolve disputes and meet legal obligations. We use reasonable safeguards to protect the information we handle.

YOUR PRIVACY CHOICES

You may contact us to request access to, correction of or deletion of your personal information, subject to applicable law and record keeping requirements. You can unsubscribe from marketing emails using the link in those messages. Additional California privacy rights may apply depending on whether our business meets the applicable legal thresholds.

POLICY UPDATES

We may update this policy as our business evolves. Any changes will be posted here with an updated effective date.

The Tote House

Murrieta, California

Email: TheToteHouseco@gmail.com